• 基於衛生原則，貼身衣物等商品恕不提供退貨服務。貼身衣物之定義會標示於產品頁面的「運送政策」。
• 依照消費者保護法的規定，商品享有七天猶豫期的權益 (不包含貼身衣物)，您所退回的商品必須保持完整 (包括商品本體、配件及所有附隨文件的完整性)，切勿缺漏任何配件或損毀外包裝，若因此產生整新費用等必要支出，將由您負擔。
• HUNDR.採只退貨不換貨，退貨可部分退貨，若退貨後金額未達訂購時享有的免運門檻，需負擔原出貨運費；若退貨後金額未達訂購時享有的促銷活動門檻，亦須負擔原訂單其他商品之折扣差額，並須退回相關贈品 (全新未拆封)。所有負擔金額會直接於退款金額中扣除。
• 台灣顧客享有免費退貨服務，海外顧客尚無提供退貨服務，敬請見諒。

STEP 1. Upon receiving your package, please check if the items, colors, and sizes are correct. To protect both parties' interests, please record a complete unboxing video when unboxing the package.

STEP 2. Please contact our customer service email: info@hundrofficial.com within 7 days of receiving your order to initiate a return. The email should include the following information:

• Subject: "Return request - Order Number: HTXXXX"
• Email Content:
  - Name:
  - Order Number:
  - Item Name and Quantity for Return:
  - Reason for Return:
  - For defective items, please attach a video.

*Note: Please do not send the package back to our warehouse or office without contacting customer service first. You will be responsible for any associated costs.

STEP 3. Once we have confirmed that the returned items meet the return policy requirements, we will proceed with the return and refund process.

You'll be refunded in the same way you chose to pay.

Once we receive and verify the returned items, the refund process will be completed within 7-14 business days (excluding holidays).

Please note that the actual refund timeline to your credit card may vary depending on your bank.

• Exceeded the 7-day period.
• Intimate apparels are non-returnable due to hygiene concerns.
• Signs of use, such as stains, makeup, odors (such as perfume, smoke), etc.
• Tags are removed.
• Altered products, such as embroidery, cutting, printing, etc., deviating from the original condition.
• Not all items included in the return request were returned.
• Promotional gifts are not returned when the return does not meet the promotional threshold.

• Product colors may vary slightly due to photography and screen representation. Actual color is based on the physical product.
• Product dimensions are manually measured and may have a margin of error.

*Please note that if you unreasonably or maliciously fail to collect a package for the second time or more, we reserve the right to suspend your account and list you as a blacklisted trader. Please be mindful of your own interests.